Shipping policy

 

Deliveries within the UK

UK deliveries are via Royal Mail and require a signature. Please allow 3 to 5 days.
Next Day Guaranteed when ordered on Monday - Thursday before 12.00pm.

For deliveries to European countries and worldwide please contact: info@ettontaylor.co.uk for charges.

Bespoke/Made to Order Items

If not in stock, items are made to order and have a delivery lead time of 2-3 weeks.

Returns Policy

If you are not 100% satisfied with your order you can return it within 14 days of purchase for a refund or exchange, provided it is unworn and in perfect condition. We ask that you send the items back to us in the original packaging, with original labels still intact.

Any items not in resale condition and that have been purchased on a Facebook LIVE or as a sale item are non-refundable.

No refund will be given  after the 14 days in receipt of your order .

Please fill in the following form within 48hrs for a return address and return - Returns Form 

Remember, please retain proof of purchase and also proof of postage.

Postage will be charged on returns (please note return postage will not be refunded) however refunds will be credited to your original method of payment if found to be faulty, once the goods are received and checked. 

If you are returning an item from outside the EU please make sure you mark your parcel as ‘Returned Goods’ to avoid customs charges.

Sale items are eligible for exchange only.

We cannot be held liable for items lost/damaged in transit and therefore strongly recommend you obtain a proof of postage and return items by First or Second Class ‘Signed For’.

Sale Items & items Purchased From a Facebook LIVE

Sale items and items purchased from our Facebook LIVE are non-returnable and non-refundable unless faulty (unless fault accepted at point of sale).

Faulty Items

If you believe an item is faulty, please contact info@ettontaylor.co.uk within 48 hours with details and any pictures, and we’ll arrange a replacement or issue a credit note.

Wrong Items

In the unlikely event the item you received is not what you originally ordered please contact info@ettontaylor.co.uk, we will then advise on how to proceed with the return.

Show and Wholesale Items

Items bought from shows can only be exchanged for other goods or a credit note within 7 days; they cannot be refunded. Faulty items may be exchanged or a credit note issued. Please contact info@ettontaylor.co.uk.

Credit Notes

Please note credit notes can not be used in conjunction with any offers or promotions.